You will receive an automated order confirmation.

Ensure to contact each partner directly for specific guidance on order changes. It's important to note that each partner may have their own unique policies in place.

Our partners offer a range of international shipping options. If you're unsure whether they ship to your location, we recommend contacting them directly. Simply fill out the contact form with your location and the partner's name, and we'll swiftly provide you with all the information you need regarding shipping options and associated expenses.

Oja operates on an exchange-only policy, which means that customers can exchange their purchased products for alternative options within a specified timeframe, but refunds in the traditional sense are not provided.

Yes, we are open to partnership opportunities. If you are a brand, creator, or organization interested in collaborating with Oja, please complete our partner application on the partners page and provide us with relevant details in the contact form, and our partnership team will reach out to you.

Oja has implemented an exchange-only policy to reduce waste in the fashion industry and promote sustainability. By encouraging customers to carefully consider their purchases before making them, we aim to minimize the environmental impact associated with return shipments and the disposal of returned products.

If you wish to exchange a product, you should contact the partner directly, within the fourteen day return policy window. They will guide you through the exchange process, including providing information on available alternative options and assisting with the return and delivery of the exchanged product.